Contact/FAQ
Frequently Asked Questions
Shipping Questions
How long does shipping take? Standard shipping typically takes 5-7 business days within the United States. Express shipping options are available for 2-3 business day delivery. International shipping may take 10-14 business days depending on your location.
Do you offer free shipping? Yes! We offer free standard shipping on orders over $75 within the United States. International shipping rates vary by location and will be calculated at checkout.
Can I track my order? Absolutely. Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our shipping carrier's website.
What if my package is damaged or lost? If your package arrives damaged or goes missing, please contact us immediately. We'll work with our shipping partners to resolve the issue and ensure you receive your order.
Returns & Exchanges
What is your return policy? We accept returns within 30 days of purchase. Items must be in original condition, unused, and in original packaging. Custom or personalized items cannot be returned unless defective.
How do I start a return? To initiate a return, please contact us with your order number and reason for return. We'll provide you with return instructions and a prepaid shipping label if applicable.
When will I receive my refund? Refunds are processed within 5-7 business days after we receive your returned item. The refund will be credited back to your original payment method.
Can I exchange an item instead of returning it? Yes! If you'd like to exchange an item for a different size, color, or style, please let us know when you contact us about your return. We'll help facilitate the exchange process.
Privacy & Data Security
What personal information do you collect? We collect information you provide when creating an account or making a purchase, including your name, email, shipping address, and payment information. We also collect website usage data to improve your shopping experience.
Do you share my information with third parties? We do not sell or share your personal information with third parties for marketing purposes. We only share information with trusted service providers who help us process orders and improve our services.
How do you protect my payment information? All payment transactions are processed through secure, encrypted connections. We use industry-standard security measures and do not store your complete credit card information on our servers.
Can I delete my account and data? Yes, you can request to have your account and personal data deleted at any time. Please contact us and we'll process your request within 30 days, subject to any legal requirements to retain certain information.
How can I update my personal information? You can update your account information by logging into your account and editing your profile. If you need assistance, please contact us and we'll help you update your information.
Orders & Products
Can I modify or cancel my order? Orders can be modified or cancelled within 2 hours of placement. After this time, your order may have already been processed for shipping. Please contact us as soon as possible if you need to make changes.
What payment methods do you accept? We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed securely.
Still Have Questions?
If you can't find the answer you're looking for, please don't hesitate to reach out! You can contact us through our website contact form, and we'll get back to you within 48 hours.